Terms of service

1. Agreement Acceptance

By browsing the vovpet official website, registering member accounts, placing cosmetic orders and completing online payment, you confirm that you have fully read, understood and unconditionally accepted all contents of Terms of Service, Shipping Policy, Return Policy, Privacy Policy and Legal Disclaimer. All website usage behaviors shall be subject to the binding of the above policies. If you disagree with any clause, please stop accessing the website and terminate all shopping behaviors immediately.

2. Account Usage Rules

Users shall submit authentic and valid contact information, shipping and billing information during account registration. Any economic loss, delivery failure and after-sales obstruction caused by false information shall be borne by users independently. Users shall take full charge of account passwords and payment verification information; the brand shall not be liable for unauthorized login, order consumption and information leakage losses caused by user password disclosure and account sharing.
Malicious bulk ordering, inventory hoarding, abusive repeated returns, false skin allergy complaints and harassing customer service are prohibited. vovpet reserves the right to restrict order permissions, freeze or permanently ban relevant accounts, and cancel violating orders without compensation.

3. Order & Payment Regulations

This website only supports international credit card payment, including Visa, Mastercard, American Express and other mainstream payment channels. Cash on delivery, offline self-pickup, private transfer and offline cash transactions are not accepted. All transactions must be completed online via encrypted credit card deduction.
An order shall take effect officially after successful credit card payment. The system will automatically send order confirmation emails including order number, product list and payment details to user reserved email addresses. Users shall verify item shade, specification and shipping address in a timely manner; modification applications shall be submitted before warehouse outbound.
All commodity unit prices exclude cross-border import duties, local value-added taxes, customs clearance fees and other governmental charges. All overseas tax expenses shall be undertaken solely by recipients. For out-of-stock items after payment, users can apply for equivalent replacement or full refund, and all refund procedures shall comply with official return policies.

4. Product Description Disclaimer

All cosmetic pictures, color swatches, texture display, ingredient introduction and effect display on the website are for reference only. Minor color deviation, texture difference and capacity error caused by shooting light, screen display difference and raw material batch fluctuation are normal industrial phenomena, which shall not be regarded as product quality defects.
Different individuals have differentiated skin conditions, skin tones and skin tolerance. Skin discomfort caused by personal physical sensitivity, incorrect usage, excessive use and improper storage shall not be regarded as factory product defects, and relevant after-sales applications will not be accepted for compensation.

5. Intellectual Property

All website texts, product images, packaging designs, brand logos, color matching schemes and copywriting are exclusive intellectual property of vovpet. Without written official authorization, no third party may copy, reproduce, modify or use relevant content for commercial purposes. The brand reserves the right to pursue legal liabilities for all infringement behaviors.

6. Policy Revision

vovpet reserves the right to revise and update all website policies without prior notice. Updated clauses will take effect after being published on the official homepage. All newly generated orders shall abide by the latest policies, while confirmed undelivered orders shall follow the policies effective on the order date.

7. Liability Exclusion

The brand shall not be liable for order delay, parcel detention and service interruption caused by destination customs supervision, international logistics fluctuation, extreme weather, network failure and force majeure events. All losses arising from incorrect user shipping address, long-term unreceipt and missed delivery shall be borne by users.

8. Dispute Resolution

All shopping disputes shall be settled through friendly negotiation firstly. If negotiation fails, relevant disputes shall be handled in accordance with local consumer protection laws of the destination country.