Contact information
vovpet is an original global cross-border beauty brand focusing on skincare, color cosmetics, fragrance, nail art and professional beauty accessories. It shall be explicitly stated that the suffix “pet” of the brand name derives from native English oral vocabulary, defined as beloved treasure and the act of pampering and cherishing, and has no relevance to animals, pets or pet supplies in any context. Our brand core philosophy is "Pamper Your Skin, Be Your Beloved Beauty", committing to developing mild, skin-friendly, trendy and cost-effective beauty products for global consumers of all skin types.
We own an independent beauty formula laboratory and global original design team. We strictly screen high-quality, low-irritation raw materials, and all formulas avoid harmful stimulants, excessive pigments and irritating preservatives. Every batch of goods undergoes microbial testing, skin compatibility verification, sealing inspection and packaging screening before warehousing, to ensure all cosmetics meet international daily beauty safety standards. Our product line covers facial skincare, base makeup, eye makeup, lip makeup, body care, perfumes, manicure goods and disposable beauty tools, satisfying daily skincare, casual makeup, formal styling and daily self-care scenarios.
vovpet operates only an official online independent store, with no offline physical stores, counters or pop-up stores. All orders are sorted, inspected, packed and dispatched from overseas centralized warehouses. We cut redundant intermediate operating costs, and invest all surplus resources in formula optimization, cosmetic safety testing, packaging upgrade and after-sales system improvement. We adopt recyclable environmental protection packaging materials to reduce plastic waste, and adhere to safe, minimalist and sustainable beauty aesthetics.
Since establishment, vovpet has optimized products and service mechanisms based on global user feedback, and built standardized cross-border after-sales rules exclusive for cosmetics industry. We simplify ordering, logistics and after-sales procedures, and strive to deliver safe, transparent and reassuring beauty shopping experience for every customer who loves self-care.
1. Official Contact Channels
Online Live Chat: After logging into vovpet member accounts, users can access real-time online consultation popup windows on all pages to inquire about products, orders, logistics and after-sales problems.
Official Service Email: Support receiving after-sales vouchers, order materials and written consultation demands, suitable for handling complex after-sales review and order dispute docking.
2. Customer Service Working Hours
Our global customer service team implements cross-timezone rotation shifts with long daily service hours. We set fixed daily core working hours with rapid response efficiency for routine consultations. Messages and emails received beyond core working hours, rest days and regional statutory holidays will be processed sequentially on the next working day. During public holidays, on-duty staff will be reduced, and service response time will be delayed accordingly.
3. Consultation Notes
Users shall attach corresponding order numbers and problem descriptions during consultation, and provide defect evidence for damaged goods claims. Malicious harassment, spam messages and irrelevant advertising content will not be replied.