Contact information

Brand Overview

vovpet is an original global cross-border beauty brand that covers skincare, color cosmetics, fragrances, nail art and professional beauty accessories. It is hereby clearly clarified that the suffix "pet" in the brand name originates from native spoken English, which means beloved treasure and embodies the concept of pampering and cherishing oneself. It has no connection with animals, pets or pet supplies in any scenario.
Adhering to the core brand philosophy of "Pamper Your Skin, Be Your Beloved Beauty", vovpet is dedicated to developing mild, skin-friendly, fashionable and cost-effective beauty products, suitable for global consumers with all skin types.
The brand is equipped with an independent beauty formula laboratory and a global original design team. We strictly select high-quality, low-irritation raw materials, and all product formulas are free of harmful stimulants, excessive pigments and irritating preservatives. Every batch of products undergoes strict pre-warehousing inspections, including microbial testing, skin compatibility verification, tightness checking and packaging screening, to fully comply with international daily cosmetic safety standards.
Our comprehensive product portfolio includes facial skincare products, base makeup, eye makeup, lip makeup, body care items, perfumes, nail products and disposable beauty tools, fully meeting the needs of daily skin care, casual makeup, formal styling and personal self-care scenarios.
vovpet exclusively operates an official independent online store, with no offline physical stores, counters or pop-up stores. All orders are sorted, inspected, packaged and shipped from our overseas centralized warehouses. By eliminating redundant intermediate operation costs, we allocate all surplus resources to formula upgrading, safety testing, packaging optimization and after-sales service improvement. Meanwhile, we adopt recyclable and eco-friendly packaging materials to reduce plastic waste, adhering to the safe, minimalist and sustainable beauty aesthetic.
Since its founding, vovpet has continuously optimized products and service systems based on global user feedback, and established standardized cross-border after-sales service rules tailored for the cosmetics industry. We simplify the processes of order placement, logistics distribution and after-sales handling, striving to provide every self-care enthusiast with a safe, transparent and reassuring beauty shopping experience.

Official Enterprise Information

Company Name：ARACYA 818 LTD 
Company Address：Unit 1966 44a Frances Street, Newtownards, Northern Ireland, BT23 7DN, United Kingdom
Customer service email：postmaster@vovpet.com

Customer Service Rules

1. Official Contact Channels

Online Live Chat：After logging in to the vovpet member account, users can access the real-time online consultation pop-up window on all pages to consult product details, order status, logistics information and after-sales issues.
Official Service Email：Applicable for receiving after-sales vouchers, order documents and written consultation requests, and dedicated to handling complex after-sales reviews and order dispute processing.

2. Customer Service Working Hours

Our global customer service team adopts a cross-timezone shift system to support long-hour online services every day. We have set fixed daily core working hours to ensure efficient responses to daily routine consultations. Messages and emails received outside core working hours, on rest days and regional statutory holidays will be processed in order on the next working day. During public holidays, the number of on-duty staff will be reduced, leading to a corresponding delay in service response time.

3. Consultation Notes

Users are required to provide the corresponding order number and detailed problem description during consultation. For claims of damaged goods, valid defect evidence shall be attached. We will not respond to malicious harassment, spam messages and irrelevant advertising content.